Refund Policy

1 Introduction and scope

This policy applies to the one-time fee for paid access to the AI features on the Numuw platform. Using the Platform and building and downloading your CV are always free, and no fees or refunds relate to them.

Payments are received and refunds are made by us directly via Benefit Pay.

2 Nature of the product

The AI features on Numuw are a digital product created on your request and made available to you as soon as your account is activated (text enhancement, CV tailoring, cover letter, and more). Because digital content is consumed as soon as it is used, its eligibility for refund differs from that of physical products.

3 When a refund is not available

• ✕ After paid access has been activated and you have started using any of the AI features (the digital content is considered consumed with your consent).
• ✕ When a refund is requested merely because of a change of mind after actually using the paid features.

4 When a refund is available

• ✓ Inability to access for a technical reason on our side that prevents you from using the paid features after payment.
• ✓ You paid and have not yet used any of the paid features, and you request a refund within (7) days of payment.
• ✓ A duplicate or erroneous charge for a fee you did not intend.

5 How to request a refund

Contact us via WhatsApp +973 3877 7687 or by email at support@numuw.co within the period stated above, giving the email registered to your account and the date of payment so we can verify your request quickly.

6 How refunds are made

Once a request is accepted, we transfer the amount back to you via Benefit Pay, to the account you paid from, within (5) working days.

7 Your statutory rights

This policy does not affect any rights granted to you by the consumer protection law applicable in your jurisdiction. In case of conflict, mandatory statutory rights prevail.

8 Contact

For any enquiry about payment or refunds, contact us via WhatsApp +973 3877 7687 or by email at support@numuw.co.